Backup and restore help
Create backup bundle, Restore from backup file, Full archive export and Restore review.
Open backup helpSupport
Start with the route that matches the exact step.
DayKept support should stay operational. Pick the area that matches the issue before you write a long email.
Billing and Restore purchase
Use this route for purchase questions or if Pro is not showing on this device.
Email billingPrivacy
Use this route for privacy questions or data-handling questions.
Email privacyGeneral support
Use this route for archive, search, editor or Android capture issues.
Email supportWhen you email
Send the exact step, not journal content.
- Device model
- Android version
- App version
- The exact step where the issue appeared
- Whether it affected writing, search, backup, restore, capture or purchase recovery
- Do not send journal content unless support explicitly asks for it
Other product questions
Use the shortest route for product clarity.
Desktop and migration
See the current device story before assuming desktop or sync exists.
Open desktop and devicesFree and Pro
Open the current plan split instead of inferring it from one screen.
Open Free and ProGeneral product contact
Use this route for launch, roadmap or migration interest.
Email hello